Man with Van Covent Garden Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Covent Garden provides man and van and related removal services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given to them below:
1.1 Client means the person, firm or company who requests or receives the services.
1.2 Company means Man with Van Covent Garden, the provider of the services.
1.3 Services means man and van, household and office removals, transportation of goods, loading and unloading, and any related services agreed with the Client.
1.4 Goods means the items that the Company is requested to move, transport, load, unload, or otherwise handle.
1.5 Contract means the agreement between the Company and the Client for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company offers man and van and related removal services, typically involving the transport of household, personal, or office goods. Services may include loading, unloading, and limited packing or assistance, as agreed at the time of booking.
2.2 The Company operates primarily within the local area and wider London region, although additional distances may be agreed subject to availability and any applicable surcharges.
2.3 The Company reserves the right to refuse to carry any goods that are dangerous, illegal, highly perishable, or otherwise unsuitable for transport, at its sole discretion.
3. Booking Process
3.1 Bookings may be made by the Client using the Companys accepted communication channels. By making a booking, the Client confirms that they are at least 18 years of age and legally capable of entering into a binding contract.
3.2 The Client must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, floor levels, parking restrictions, approximate volume or list of items, and any special handling requirements.
3.3 The Company will provide a quote based on the information supplied by the Client. The quote may be given as a fixed price or an hourly rate. Any quote is only valid for a limited period, as communicated by the Company, and may be subject to change if the information provided by the Client is inaccurate or incomplete.
3.4 The booking is not confirmed until the Company has accepted the booking and, where required, received any applicable deposit or prepayment. The Company reserves the right to decline a booking for any reason.
3.5 The Client is responsible for checking the booking details provided by the Company and must notify the Company promptly of any errors or required amendments.
4. Client Responsibilities
4.1 The Client must ensure that the premises at the collection and delivery addresses are accessible to the vehicle and crew, including arranging any necessary parking permissions or permits in good time before the service date.
4.2 The Client is responsible for packing and securing goods adequately for transport, unless the Company has expressly agreed to provide packing services. Fragile or valuable items must be clearly labelled and, where necessary, packed separately.
4.3 The Client must be present, or represented by an authorised person, at the collection and delivery locations to supervise the loading and unloading and to ensure the correct goods are transported.
4.4 The Client warrants that they are the owner of the goods or have the authority of the owner to enter into this Contract in relation to the goods.
4.5 The Client must not include in the goods any items that are prohibited, including but not limited to: explosives, firearms, flammable or hazardous substances, illegal items, live animals, cash, or other items that the Company reasonably considers unsafe for transport.
5. Payments and Charges
5.1 Charges for services will be as quoted by the Company and accepted by the Client at the time of booking. Charges may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.
5.2 The Company reserves the right to require a deposit or full prepayment prior to carrying out the services. Any such requirement will be communicated to the Client at the time of booking.
5.3 Unless otherwise agreed in writing, any balance of payment is due immediately upon completion of the services. The Client agrees that payment may be taken by any method accepted by the Company at that time.
5.4 Additional charges may apply in the following circumstances:
a) Waiting time caused by delays not attributable to the Company, including delays in gaining access to premises.
b) Additional labour or time required due to inaccurate or incomplete information provided at the time of booking.
d) Parking charges, tolls, congestion charges, or other third-party fees incurred in the performance of the services.
5.5 If the Client fails to pay any amount due under the Contract, the Company reserves the right to charge interest on overdue sums in accordance with applicable UK law and to withhold release of the goods until payment is made in full.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving notice to the Company using the same communication channels used for the original booking, or as otherwise reasonably directed by the Company.
6.2 If the Client cancels more than a specified period before the scheduled service start time, any deposit may be refundable in whole or in part, as advised by the Company at the time of booking.
6.3 If the Client cancels within a shorter time frame before the scheduled service start time, the Company reserves the right to retain all or part of any deposit and to charge a cancellation fee, reflecting the Companys reasonable costs and loss of business.
6.4 Amendments to the date, time, or scope of services are subject to availability and may result in a revised quote. The Company is under no obligation to accommodate changes but will act reasonably in trying to assist the Client.
6.5 If the Company must cancel or significantly amend the services due to circumstances beyond its reasonable control, such as severe weather, road closures, vehicle breakdown, or illness, it will notify the Client as soon as reasonably practicable and will either rearrange the service or, if not possible, refund any prepayments received for the affected services. The Company will not be liable for any indirect or consequential losses arising from such cancellation or amendment.
7. Liability and Limitations
7.1 The Company will exercise reasonable care and skill in providing the services and handling the goods. However, the Companys liability for loss of or damage to goods is subject to the limitations set out in this section.
7.2 The Company will not be liable for any loss or damage arising from:
a) Goods that were not packed, secured, or prepared by the Company.
b) Inherent defects or pre-existing damage in the goods.
c) Normal wear and tear, or deterioration caused by normal handling and transport.
d) Atmospheric or climatic conditions, such as damp, mould, rust, or temperature changes.
e) The Clients failure to protect or properly secure items of a fragile nature, including but not limited to glass, ceramics, electronics, or antiques.
7.3 The Company will not be liable for any loss or damage where the Client has packed prohibited, dangerous, or illegal items in the goods, whether declared or undeclared.
7.4 The Companys total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount by reference to the value of the goods and the charges paid for the services, unless a higher level of cover has been expressly agreed in writing with the Client.
7.5 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment arising out of or in connection with the services.
7.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited under UK law.
8. Claims and Complaints
8.1 If the Client believes that there has been loss of or damage to goods, or that the services have not been performed with reasonable care and skill, the Client must notify the Company as soon as possible and, in any event, within a reasonable time after discovery.
8.2 Any visible loss or damage should be noted at the time of delivery, where practicable, and confirmed to the Company with supporting evidence, such as photographs and a description of the issue.
8.3 The Client must give the Company a reasonable opportunity to investigate any complaint or claim, including inspecting the goods and reviewing the circumstances of the service.
8.4 The Company will consider all complaints in good faith and aim to resolve them promptly. Any offer of settlement made by the Company will be in full and final settlement of the claim unless otherwise agreed in writing.
9. Waste and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste, recycling, and environmental regulations. The Company is not a general waste disposal service and will not remove household refuse, construction waste, or hazardous materials unless expressly agreed and permitted by law.
9.2 Where the services include removal of unwanted items for disposal or recycling, the Client is responsible for accurately describing such items and confirming that they are suitable for lawful disposal.
9.3 The Company will not collect or remove items classified as hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, flammable liquids, clinical waste, or any items where special licences or facilities are required.
9.4 The Client agrees not to present any such prohibited items for removal and accepts full responsibility for any fines, penalties, or costs incurred as a result of the Client breaching this obligation.
9.5 The Company aims to act in an environmentally responsible manner and may, at its discretion, separate recyclable items or take them to appropriate facilities where feasible.
10. Access, Parking and Road Restrictions
10.1 The Client is responsible for ensuring adequate access for the Companys vehicle and crew at both the collection and delivery addresses. This includes ensuring that any gates, doors, stairways, and corridors are suitable for moving the goods.
10.2 The Client must arrange any necessary parking permissions, permits, or dispensations in advance of the service. Any fines or penalties incurred due to insufficient or incorrect parking arrangements may be charged to the Client.
10.3 If access is restricted or unsuitable in a way that was not disclosed at the time of booking, the Company may charge additional fees for extra labour, time, or equipment required, or may refuse to complete part or all of the service if it is unsafe or impracticable to proceed.
11. Delays and Events Beyond Control
11.1 The Company will use reasonable efforts to adhere to agreed schedules, but arrival and completion times are estimates and not guaranteed.
11.2 The Company shall not be liable for delays or failures to perform the services arising from events beyond its reasonable control, including but not limited to traffic congestion, accidents, adverse weather, road closures, breakdowns, strikes, or public events.
11.3 Where such events occur, the Company will take reasonable steps to minimise disruption and will keep the Client informed where practicable.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data from the Client for the purposes of managing bookings, delivering services, processing payments, and handling any queries or complaints.
12.2 The Company will handle such personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure and confidential.
12.3 The Company will not sell the Clients personal data to third parties. Personal data may be shared with trusted third parties only where necessary for the performance of the services or where required by law.
13. Termination
13.1 The Company may terminate the Contract immediately by notice to the Client if the Client breaches any material term of these Terms and Conditions, fails to pay amounts due, or behaves in an abusive, threatening, or unsafe manner towards the Companys staff.
13.2 Following termination, the Company may retain possession of the goods until all outstanding charges, costs, or damages are paid in full, subject to applicable legal rights and obligations.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that the Company reserves the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
15.4 The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
15.5 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the services and supersede any prior understandings or agreements, whether oral or written.
