Man With Van Coventgarden Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Coventgarden provides moving, transport and related services to customers in the UK. By making a booking, the customer agrees to these terms, which are intended to be fair, clear and legally robust. They apply to all standard and bespoke van services, including domestic moves, office relocations, item collection, delivery assistance and light loading or unloading support. For the avoidance of doubt, references to “we”, “us” and “our” mean the service provider operating under the Man With Van Coventgarden name, while “you” and “your” mean the customer or person requesting the service.
These terms are designed to govern the relationship between the parties from the moment a quote is requested until the completion of the job and, where relevant, the resolution of any claim or dispute. They should be read alongside any written quotation, booking confirmation, job sheet, inventory, or agreed special instruction. If there is any inconsistency, the specific booking confirmation will usually take precedence over general wording, provided it does not conflict with mandatory law. The customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete. Misleading or incomplete information may affect the quoted price, service availability, and the successful completion of the move.
By using a man with van in Coventgarden service, the customer confirms that they have the authority to arrange the move, access the premises, and permit the handling of the listed items. Where a customer books on behalf of another person, the booking party remains responsible for payment and compliance with these terms unless we agree otherwise in writing. We may update these terms from time to time to reflect legal, operational or commercial changes; however, the version in force at the time of booking will generally apply to that booking unless a later version is expressly agreed.
Booking process begins when a customer submits a request for a quote or confirms a preferred service date and time. We may ask for details such as collection and delivery addresses, access conditions, parking availability, property type, number and approximate size of items, floor levels, lift access, packing requirements, and any fragile, heavy or unusual goods. On the basis of the information provided, we may issue an estimate, fixed price, hourly rate, or a combination of pricing methods. An estimate is not a guarantee of final cost if the job changes materially, while a fixed price is based on the facts supplied and may be revised if those facts are inaccurate or the scope changes.
Once a booking is accepted, we will usually provide a confirmation by email, text message, or another written method. The booking is only final when we confirm acceptance of the job and any required deposit or prepayment has been received, if applicable. We reserve the right to decline or cancel a booking where there are safety concerns, capacity issues, unlawful goods, inaccurate details, or where the customer fails to meet any pre-booking requirement. Customers must check the confirmation carefully and notify us promptly of any errors. Special requests, such as assembly, dismantling, waiting time, or handling of delicate items, should be agreed in advance. Unless expressly stated, the standard service does not include specialist packing, hoisting, storage, or removal of hazardous waste.
Customers must ensure that access is suitable on the scheduled date and time. This includes arranging parking permissions where needed, notifying building management if required, and making sure the route to and from the property is reasonably clear. If our team cannot safely or lawfully carry out the service because access is restricted, parking is unavailable, or entry is refused, we may treat this as a customer-caused delay or cancellation. Additional charges may apply for extra waiting time, failed access, multiple trips, congestion, stairs, long carries, or the need to use alternative access methods. The booking process is therefore dependent on accurate information and timely communication from the customer.
Payments must be made in accordance with the quotation or booking confirmation. Unless otherwise agreed, prices are stated in pounds sterling and may be charged on an hourly basis, a fixed-job basis, or by reference to labour, vehicle, mileage, and additional services. We may require a deposit, card pre-authorisation, or full payment in advance for certain bookings, especially during busy periods or for larger jobs. If a deposit is taken, it may be non-refundable where stated and will normally be applied against the final invoice. The remaining balance, together with any additional charges, is due on completion of the work or within the timeframe stated on the invoice.
If the actual service differs from the agreed scope because of changed circumstances, inaccurate information, delay, extra waiting time, or added tasks requested by the customer, we may adjust the price accordingly. Examples include moving more items than declared, unexpected dismantling, additional floors, restricted access, or prolonged loading and unloading. Any chargeable extras will be communicated where reasonably practicable. Late payments may incur interest and reasonable recovery costs where permitted by law. We reserve the right to suspend further work, withhold delivery where lawful, or refuse future services until overdue sums are paid. Payment disputes should be raised promptly and in good faith, with supporting details.
Where payment is made by card, bank transfer, or any other non-cash method, the payer must ensure that funds are available and that the payment method is authorised. We may refuse cash payments if this has been clearly stated in advance, and we may require proof of identity for anti-fraud purposes. Discounts, promotional offers, or special rates are applied at our discretion and may be withdrawn at any time for future bookings. Unless explicitly included in the quotation, tolls, congestion charges, parking fees, disposal fees, storage costs, and third-party charges are additional and payable by the customer. All invoices are issued on the assumption that the job description supplied at booking remains accurate.
Cancellations and rescheduling must be communicated as soon as possible. If you wish to cancel or move a booking, we ask that you notify us in writing so that we can confirm the change and, where possible, offer an alternative date. Cancellation charges may apply depending on how much notice is given and whether resources have already been reserved. Where a deposit is non-refundable, this will be clearly stated in the booking terms. If a cancellation occurs after the team has been dispatched, arrives on site, or begins work, the customer may be charged for the full minimum fee, travel time, labour time, or other reasonable costs already incurred.
We may cancel or reschedule a booking for operational, safety, legal, weather-related, or unforeseen reasons, including vehicle breakdown, staff illness, road closures, or conditions that make performance unsafe or impossible. In such cases, we will aim to give reasonable notice and may offer an alternative slot. Our liability for cancellation due to circumstances beyond our control is limited to refunding any amounts paid for the part of the service not provided, unless the law requires otherwise. We are not responsible for indirect losses arising from a change of date, unless they result from our negligence and are recoverable under applicable law.
If the customer is not present at the agreed start time and has not made reasonable alternative arrangements, we may wait for a limited period before treating the job as a failed attendance or late cancellation. Delays caused by the customer, such as not having keys, failing to obtain building access, or not having items ready, may result in additional charges. Rescheduling is subject to availability. Repeated cancellations, last-minute changes, or inaccurate booking information may lead us to require prepayment for future work or decline further bookings. These rules help ensure fairness and efficient use of staff and vehicles across all Coventgarden man and van services.
Liability is limited to the extent permitted by law. We will take reasonable care when handling goods and performing the service, but customers remain responsible for ensuring that items are properly packed, declared and prepared unless we have expressly agreed to pack them. We are not liable for damage caused by items that were already defective, poorly packed, overloaded, unstable, or unsuitable for transport. Fragile goods should be clearly identified and, where necessary, packed by the customer or by a specialist agreed in advance. We do not accept liability for ordinary wear and tear, minor scuffs, or pre-existing damage.
Our liability does not extend to indirect, consequential or economic losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for loss or damage to goods, our liability will generally be limited to the reasonable repair cost, replacement value, or declared value of the item, whichever is lower and lawful, subject to evidence being provided by the customer. Claims must be notified promptly and, where possible, before items are unpacked or moved on.
Customers must remove cash, jewellery, documents, electronics, and other high-value or irreplaceable items before the service begins unless we have specifically agreed in writing to handle them. We are not responsible for items left unattended in vehicles, buildings, or communal areas where the customer has chosen to leave them. The customer must also ensure that any appliances, furniture, or equipment being moved are disconnected, defrosted, drained, or otherwise prepared where needed. If our team is asked to disconnect, reconnect, or test appliances, this must be agreed in advance and may be subject to additional terms. The man with van Coventgarden service is not an insurance policy; customers are encouraged to arrange suitable cover where appropriate.
Waste regulations apply to all jobs where unwanted items, packaging, rubbish or construction-related materials are collected or handled. We operate in accordance with UK waste law and require customers to ensure that any waste presented for removal is accurately described, legally owned, and suitable for collection. We may refuse to transport items that are hazardous, prohibited, inadequately packaged, contaminated, or likely to breach environmental or transport rules. Examples may include asbestos, chemicals, medical waste, gas canisters, oils, solvents, batteries in certain quantities, and electrical items requiring special treatment. If uncertain, the customer must disclose the item in advance so that we can assess whether lawful collection is possible.
Where we transport waste, the customer must provide accurate information about its nature and origin. We may ask for photographs, item lists, or declarations before accepting the job. The customer remains responsible for ensuring that waste is not fly-tipped, misdescribed, or mixed with prohibited materials. If we reasonably suspect that goods have been incorrectly described as general waste, or that the collection would breach waste transfer rules, we may refuse the job and charge for any time or cost already incurred. Any necessary duty of care documentation, transfer notes, or evidence of lawful disposal may be requested and should be completed honestly. The customer must not ask us to dispose of materials unlawfully or in a way that creates risk to people, property, or the environment.
In relation to waste removal within the man with van in Coventgarden area or elsewhere in the UK, responsibility for classification and disclosure remains with the customer unless we have expressly agreed to inspect and sort the waste. We reserve the right to separate non-waste items from waste, to decline mixed loads, and to route waste to an authorised facility or partner where permitted. If additional disposal, handling, or compliance steps are required because the customer failed to provide accurate information, the cost of those steps may be charged to the customer. All waste-related services are subject to applicable environmental, transport, and health and safety requirements, which may change from time to time.
General obligations require both parties to act reasonably, cooperatively and lawfully. The customer must ensure that the service address is safe, that pets are controlled, and that children or bystanders are kept away from moving operations. Any item that is especially heavy, awkward, valuable or delicate should be highlighted before the job starts. We may refuse to move an item if, in our reasonable opinion, it presents an unacceptable risk to people, property, or the vehicle. If the customer asks us to move an item contrary to our advice, we may decline and continue the remainder of the job where possible. Time estimates are approximate only unless a fixed service window has been confirmed in writing.
If we are prevented from completing the service because of matters outside our control, including severe weather, traffic disruption, strikes, utility failures, or acts of third parties, we will not be liable for delay or non-performance beyond what the law requires. Where performance becomes impossible, we may terminate the affected booking and refund any unearned portion of the fee if appropriate. These terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of rights will be effective unless stated in writing.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives the customer the right to bring proceedings elsewhere. By booking a service with Man With Van Coventgarden, the customer acknowledges that they have read, understood and agreed to these terms and that they apply to the extent permitted by UK law.